NEW DESIRE RETURN & REFUNDS POLICY

RETURN & REFUNDS POLICY

At New Desire customer satisfaction is our priority. Due to the nature of our products, we have specific return and refund guidelines to ensure safety, hygiene, and compliance with industry standards.

1. Returns Policy

For health and hygiene reasons, we do not accept returns on adult products unless they are defective or damaged upon arrival. Please read the following return conditions carefully:

  • Non-Returnable Items: Due to the intimate nature of our products, all sales are final unless the item is faulty or incorrect.
  • Defective or Damaged Items: If you receive a defective or damaged product, you may request a replacement or refund within 7 days of delivery.
  • Incorrect Items Received: If we ship the wrong item, we will cover the return shipping costs and send the correct item at no extra charge.

2. Refund Policy

Refunds are only issued for defective, damaged, or undelivered orders. If an order is marked as delivered but not received, we recommend checking with your local postal carrier before contacting us. If a package is undeliverable and the customer no longer wants the item, we will issue a full refund. If a defective item is eligible for a refund, we will process it within 5-7 business days after approval.

3. How to Request a Refund or Replacement

To request a refund or replacement, please email [support@new-desire.com] with the following details:

  • Order number
  • Description of the issue
  • Photo or video proof of damage/defect (if applicable)

Our support team will review your request and respond within 48 hours.

4. Cancellations & Order Changes

Orders can only be canceled or modified within 1 hour of purchase, as they are processed quickly. Once an order is shipped, it cannot be canceled or changed.

5. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check your bank account and contact your payment provider. If there are further issues, reach out to us. We appreciate your understanding and cooperation. If you have any concerns, don’t hesitate to contact our support team.